100% Satisfaction Guarantee
We are proud to sell the finest products available. If anything you purchase from us fails to live up to your expectations, we will replace or refund the undamaged product within 30 days of the original purchase date. It's that simple. If you would rather make an exchange, see our Returns & Exchanges policy.
No Hassle 7-Day Helmet Exchange
New street helmets may be exchanged for another helmet of any value provided the returned helmet is in new and unused condition with all of it's original packaging and accessories. In order to protect our customers, helmets exchanged under this program may not be ridden in, dirty, scuffed, chipped or damaged in any way. So, try one out. Wear it around the house, watch old race videos, eat dinner in it (try to avoid pasta!) and if you just don't like it, bring it back! If your helmet was purchased online, we'll pay your return shipping charges for one exchange, as long as it's just for a different size (must be the same make, model and color). This 7-Day period begins on the date when delivery of your new helmet to the shipping address in your order is confirmed. If you make your purchase in a store, the 7-Day period begins on the date of purchase.
Returns & Exchanges
Your 100% Satisfaction is Guaranteed. Our 100% Satisfaction Guarantee has you covered. We are proud to sell the finest products available. If anything you purchase from us fails to live up to your expectations, we will replace or refund the undamaged product within 30 days of the original purchase date. It's that simple. Just take the product to one of our retail stores or send it to cyclegear.com and we'll do the rest.
If an item is defective or we messed up:
Cycle Gear will replace or refund any defective item that has failed under normal wear and tear. Cycle Gear will always stand behind a defective item regardless of the manufacturer's original warranty.
If we messed up your order (it's rare, but we are mostly human), just give us a call at 1-800-CYCLEGEAR (1-800-292-5343) and we'll discuss the next steps. Rest assured that we will take care of the situation with the least inconvenience to you.
To return or exchange a product:
Cycle Gear will gladly exchange or refund a product that's returned in new or original condition with a receipt to any Cycle Gear store or cyclegear.com within 1 year (365 days) of purchase. Returns with receipt will be credited to the original form of payment. Returns without a receipt will be issued a store credit. Take the product to one of our retail stores or fill out the return/exchange form and ship the item(s) back to the address specified on the form. Customers are responsible for shipping fees on most returned items. Exchanges for non-defective items will require payment of our standard ground shipping fee for the return trip. If the required return ground shipping fee is going to exceed our standard ground shipping fee, we'll contact you before any action is taken. This fee does not apply to situations involving defective items, items sent incorrectly by us or items qualifying for our No Hassle 7-Day Helmet Exchange policy. In those cases, we'll pick up the tab for one exchange.
There is never a restocking fee.
Whether you return an item to one of our Cycle Gear retail stores or ship it to us at cyclegear.com, any item that fails to perform satisfactorily may be returned for a full refund or exchange, and you'll never pay a restocking fee. It's that simple.
You don't need a Return Authorization (RA).
Once we receive the package, we'll process the return, order a replacement (if applicable) and send you an email to confirm what we did and when we did it. Most returns are processed within 48 hours (two business days) of receipt.
You should get a tracking number.
We need to receive the package before we can process the return. You'll want to be able to track the package to our returns center, so use UPS or some other shipping service that can provide tracking and a confirmation of delivery. This also allows you to file a claim with the shipper if the package is lost in transit.
Please do not send items C.O.D.
Unfortunately, we'll have to refuse C.O.D. shipments.